Refund and Return Policy

Last updated: 1 August 2026

Your Right to Withdraw

If you are an EU consumer, you generally have 14 days from the day you receive the order to tell us that you wish to withdraw from the purchase without giving a reason. You can use the website withdrawal function, contact form or email info@euhealth365.com. Include your name, order number and the products concerned.

After notifying us, return eligible products within 14 days. We will provide the return instructions and return address.

Condition of Change-of-Mind Returns

Food supplements must be unused, unopened, sealed and in their original condition. Sealed goods that are not suitable for return because of health-protection or hygiene reasons may be excluded from the withdrawal right after the seal is broken. Please do not send an unsealed supplement as a change-of-mind return without contacting us.

This hygiene exception does not affect legal rights where goods are defective, damaged, unsafe or incorrectly supplied.

Return Shipping

The customer pays the direct cost of a change-of-mind return. Use appropriate packaging and a trackable shipping method. Keep proof of dispatch. We pay or reimburse reasonable return costs when the return results from our error or a confirmed defect.

Refund Amount

For an eligible full-order withdrawal, we refund the product price and the cost of the least expensive standard outbound delivery option offered. If you selected a more expensive delivery method, the extra amount is not refundable. Partial returns are refunded proportionally where applicable.

Timing

We issue the refund within the legal period, but may withhold it until the returned goods are received or you provide evidence of return. Refunds are made to the original payment method unless otherwise agreed. Banks and payment providers may require additional processing time.

Damaged, Defective or Incorrect Items

Contact us as soon as reasonably possible with the order number, a description and photographs. Do not dispose of the product or packaging before we respond. Depending on the circumstances and legal rights, the solution may be replacement, repair where relevant, price reduction or refund.

Non-Returnable Items

In addition to unsealed hygiene-sensitive goods, other legal exceptions may apply to personalised goods or products liable to deteriorate or expire rapidly. Any applicable exception will be explained before purchase where required.

Cancellations Before Dispatch

Contact us immediately. We will try to stop the order, but cannot guarantee cancellation after processing begins. The online withdrawal right remains available after delivery, subject to the conditions above.

Contact

NexaGens B.V.
De Limes 7, BioPartner 5, Leiden BioScience Park
2342 DH Oegstgeest, The Netherlands
info@euhealth365.com